{"id":1041,"date":"2022-11-29T08:47:35","date_gmt":"2022-11-29T08:47:35","guid":{"rendered":"https:\/\/oitours.pt\/termos-e-condicoes\/"},"modified":"2025-07-08T09:27:09","modified_gmt":"2025-07-08T09:27:09","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/oitours.pt\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

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Terms and Conditions \u2013 Oi Transfers<\/h2>\n

The following terms and conditions apply to contracts concluded by Oi! Tours Lda., acting as an agent and provider of transfers specified in the vouchers issued by Oi Transfers, the trade name of the transfers division of Oi! Tours Lda.<\/p>\n

 <\/p>\n

1. Company Identification<\/strong><\/p>\n

Oi! Tours Lda. is a limited liability company registered in Portugal, corporate number 517 146 797 and registered in RNVAT under number 10563, headquartered at Urbaniza\u00e7\u00e3o Boca do Rio Resort, Lot 1 Ap 108, 8400-113 Est\u00f4mbar. It operates under the commercial brands Oi Transfers, Oi Algarve, and Oi Travel.<\/p>\n

 <\/p>\n

2. Travel Insurance<\/strong><\/p>\n

We recommend purchasing suitable travel insurance covering cancellations, lost luggage, accidents, and health issues. Insurance can be contracted via: https:\/\/oitours.pt\/<\/a>.<\/p>\n

 <\/p>\n

\nTransfer Bookings<\/h2>\n

3. Booking Procedure<\/strong><\/p>\n

Bookings must be made online at https:\/\/oitours.pt\/, TRANSFERS section. If the website is inactive, bookings can be made via email: transfer@oitours.pt<\/a>.
\nLast-minute bookings may be arranged directly with the driver.<\/p>\n

 <\/p>\n

4. Lead Party<\/strong><\/p>\n

The person making the booking is the “Lead Party” and must be over 18.
\nBy booking, they accept these terms on behalf of all passengers.<\/p>\n

 <\/p>\n

5. Booking Information<\/strong><\/p>\n

The Lead Party must verify all details (date, time, flight number, pickup\/drop-off address).
\nThe Lead Party is solely responsible for any mistakes.<\/p>\n

 <\/p>\n

6. Private Location Pickups<\/strong><\/p>\n

For villas, farms, etc., provide GPS coordinates and route information.
\nWithout this, timely service is not guaranteed.<\/p>\n

 <\/p>\n

7. Luggage Allowance<\/strong><\/p>\n

Includes 1 checked bag (90x50x25 cm) and 1 cabin bag (45x40x25 cm) per passenger.
\nExtras must be declared during booking.<\/p>\n

 <\/p>\n

8. Transporting Children<\/strong><\/p>\n

Children under 12 and <135cm count as passengers.
\nPlease provide their age to ensure proper seats (provided free of charge).<\/p>\n

 <\/p>\n

9. Extra Stops<\/strong><\/p>\n

Additional stops (e.g., supermarket, key pickup) must be scheduled.
\nThey incur extra charges.<\/p>\n

 <\/p>\n

10. Pickup Times<\/strong><\/p>\n

Be at the airport 3 hours before flight.
\nPickup time is scheduled based on the flight number provided.<\/p>\n

 <\/p>\n

\nPayments<\/h2>\n

11. Online Payment<\/strong><\/p>\n

Full payment is required at booking via available methods on the website.<\/p>\n

 <\/p>\n

12. Driver Payment<\/strong><\/p>\n

For last-minute bookings, payment must be made in cash directly to the driver.<\/p>\n

 <\/p>\n

13. Booking Voucher<\/strong><\/p>\n

A voucher will be emailed after payment.
\nPresent it to the driver for both outbound and return trips.<\/p>\n

 <\/p>\n

14. Additional Charges<\/strong><\/p>\n

Extra stops: EUR 10 per 15 minutes. Pay in cash to the driver.
\nChanges, Cancellations and Refunds<\/p>\n

 <\/p>\n

15. Voucher Verification<\/strong><\/p>\n

After issue, verify all booking details.
\nWe are not responsible for incorrect booking information.<\/p>\n

 <\/p>\n

16. Changes<\/strong><\/p>\n

Free up to 24h in advance. Within 24h, must notify by email or phone:
\n\u2022 EUR 5 (up to 24h)
\n\u2022 EUR 10 (up to 12h)
\n\u2022 <12h: not accepted (breach).<\/p>\n

 <\/p>\n

17. Cancellations<\/strong><\/p>\n

Must be notified via email\/WhatsApp. Cancellation fees:
\n\u2022 0% up to 24h in advance;
\n\u2022 50% up to 12h in advance;
\n\u2022 100% (non-refundable) <12h in advance.<\/p>\n

 <\/p>\n

\nBreaches<\/h2>\n

18. Undeclared Passengers<\/strong><\/p>\n

EUR 20\/person. Subject to vehicle capacity. Pay driver in cash.<\/p>\n

 <\/p>\n

19. Undeclared Extra Luggage<\/strong>
\nEUR 5\/item. Subject to available luggage space.<\/p>\n

 <\/p>\n

20. Incorrect Addresses\/Coordinates<\/strong><\/p>\n

May increase final service cost.<\/p>\n

 <\/p>\n

21. Service Failure Due to External Factors<\/strong><\/p>\n

Alternative transport will be arranged at no extra cost.
\nReception, Assistance, and No Show<\/p>\n

 <\/p>\n

22. Quality Reception<\/strong><\/p>\n

At airports: welcome assistant available.
\nOther locations: driver aims for punctuality.<\/p>\n

 <\/p>\n

23. Contact and Instructions<\/strong><\/p>\n

Clients must remain contactable and follow instructions on the voucher.<\/p>\n

 <\/p>\n

24. Uncontrollable Delays<\/strong><\/p>\n

E.g., traffic, weather. Driver will contact Lead Party.<\/p>\n

 <\/p>\n

25. Tolerance Margin<\/strong><\/p>\n

15-minute delay margin. We will contact Lead Party.<\/p>\n

 <\/p>\n

26. Flight Delays or Cancellations<\/strong><\/p>\n

Notify us promptly. We will try to adapt without extra fees.<\/p>\n

 <\/p>\n

27. Airports<\/strong><\/p>\n

Waiting time: 1 hour post-landing. Inform us of delays at customs, baggage claim, etc.
\nIf driver cannot wait, we\u2019ll suggest alternatives.
\nIf declined, the service is a NO SHOW with no refund.<\/p>\n

 <\/p>\n

28. Train\/Bus Stations<\/strong><\/p>\n

15-minute tolerance. No contact = NO SHOW, no refund.<\/p>\n

 <\/p>\n

29. Other Pickup Points
\n15-minute tolerance. No contact = NO SHOW, no refund.<\/p>\n

 <\/p>\n

\nTransport Conditions<\/h2>\n

30. Refusal of Service<\/strong><\/p>\n

We may refuse clients under the influence of alcohol\/drugs or displaying unsafe behavior.
\nNo refunds.<\/p>\n

 <\/p>\n

31. Prohibitions<\/strong><\/p>\n

Smoking and eating\/drinking (except water) are prohibited.<\/p>\n

 <\/p>\n

32. Insurance<\/strong><\/p>\n

All vehicles are legally insured.<\/p>\n

 <\/p>\n

33. Luggage<\/strong><\/p>\n

Clients are responsible for their belongings. We are not liable for damage\/loss.<\/p>\n

 <\/p>\n

34. Missed Pickup<\/strong><\/p>\n

If unable to contact us, use a local taxi.
\nWe will reimburse the extra cost but are not liable for missed flights.<\/p>\n

 <\/p>\n

35. Liability Limitation<\/strong><\/p>\n

Except for bodily injury or death, our liability is limited to twice the transfer service cost.<\/p>\n

 <\/p>\n

\nFeedback and Loyalty Bonuses<\/h2>\n

36. Feedback Form<\/strong><\/p>\n

Sent after each transfer. Comments may be published anonymously.<\/p>\n

 <\/p>\n

37. Welcome Voucher<\/strong><\/p>\n

New clients receive 10% off their first direct booking upon newsletter subscription.<\/p>\n

 <\/p>\n

38. Loyalty Voucher<\/strong><\/p>\n

50% off 6th transfer (after 5 direct bookings by the same Team Leader) for an airport service (max 8 passengers).<\/p>\n

 <\/p>\n

All disputes shall be resolved under Portuguese jurisdiction.<\/h2>\n

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[vc_row css=”.vc_custom_1751966458467{margin-top: 50px !important;margin-bottom: 50px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_column][vc_column_text css=”” css_params=””] Terms and Conditions \u2013 Oi Transfers The following terms and conditions apply to contracts concluded by Oi! Tours Lda., acting as an agent and provider of transfers specified in the vouchers issued by Oi Transfers, the trade name of the transfers division of Oi! Tours […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1041","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/pages\/1041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/comments?post=1041"}],"version-history":[{"count":0,"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/pages\/1041\/revisions"}],"wp:attachment":[{"href":"https:\/\/oitours.pt\/en\/wp-json\/wp\/v2\/media?parent=1041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}